"I just wanted to tell you how pleased I was with my recent order from Specialteas. You always ship quickly and I appreciated the extra samples you included - didn't expect that. Thanks so much! There's something else I appreciate and that is your darjeeling selection. I used to buy darjeeling tea from [a tea purveyor] in Paris; I'm sure you know they have an amazing selection but found your company had a fine selection for a good price." - Susan E.